FAQs

My Fl’air Online FAQs

It’s so great you want to learn to fly! Our aerial videos are desigend to be used by students are also training with in-person coaches. Aerial work can be very tricky and dangerous when you first start, and we want everyone to learn safely! Once you have some aerial expereince, we will still be here waiting for you!

Currently we have beginner, intermediate & advanced level tricks & sequences. They are numbered from 1-3. 1 being beginners, 2 is intermediate & 3 is advanced.

Don’t worry! If all the moves were that easy, then everyone would be doing them! The harder the skills, the more training you will need. We suggest to take a step back and try some simpler moves, and work on your general strength and flexibility. Not every trick or movement will work the first time, don’t give up!

Our videos can be accessed by all users with an active subsciption, but we do not allow our videsos to be downloaded.

We know it’s tempting, but we require each user to have their own active membership to view and learn from our videos. Creating our videos takes a lot of time, energy, and expertise (we’ve spent years honing our skills). We think you will agree that the quality of our videos and instruction is worth the price! Please also remember that in our Terms and Conditions we are able to cancel memberships with no refund if they are being shared.

Billing & Technical FAQs

There is no contract! You can sign up whenever you like & you can cancel your subscription whenever you like.

We’re sorry to see you go, but we know that nothing last forever! To cancel your membership, first sign in to your account and then go to Dashboard, then Billing, then Current Active Plan. Click Change Plan, and then Cancel Plan, and confirm that you do want to cancel your membership with MFO. Once you have cancelled you will still have access to all of our content for the rest of the billing cycle, but will not be renewed.

Double check your internet connection, and that all of your login credentials are correct. Try to clear all cookies and the cache in your browser, restarting your computer/device and trying again.

Please check your internet connection and try a differentt web browser. We receive a lot of statistics about our hosting and videos, so rest assured if there is a problem on our end we are working hard to correct it!

Unfortuntaley we do not offer refunds for partial months or unused subscriptions. If you no longer wish to have access to our content, you can cancel your membership and will not be billed in the future.

We will be sorry to see you go, but if you decide to cancel or pause your membership & join again later, you can do so. To cancel your membership, first sign in to your account and then go to Dashboard, then Billing, then Current Active Plan. Click Change Plan, and then Cancel Plan, and confirm that you do want to cancel your membership with MFO. Once you have cancelled you will still have access to all of our content for the rest of the billing cycle, but it will not be renewed the following month.

Have some more questions?

Send us an email!